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Frequently Asked Questions

  • What can I expect from online video analysis?
    Arnaud, founder and owner of Perform’Live, will study the one jump you want to analyze. He will customize the content of each analysis to help you reach your goals. He will provide a video analysis based on the database created by Perform’Live©, generate valuable data*, fill the Shapes Score System ( That’s one of the best tools for assessing a jumping technique), provide technical advice and comment, and specific exercises on and off-ice, and video comparison (if necessary) in English. Arnaud uses the state of the art of video analysis solution Dartfish. The Dartfish TV is an online platform to watch your analysis on every device, anywhere and anytime. All data are explained simply with various graphics. A simple tutorial is sent to show how to use the Dartfish TV ( frame by frame, slow motion, etc.). *Only available on Advanced Video Analysis ( From double axel jump).
  • How is it working?
    In the first step, you must film your jump from 3 different points of view. According to the trajectory of your jump, you need to refer to the drawing to know the optimal point of view. You can film HDR with your smartphone (Recommended 50-60fps at 4K, in landscape mode ) or with a video camera ( Camcorder). In the second step, you can go ahead and make the payment. You will use a secure link to purchase one Advanced video analysis for one jump. Stripe accepts all major credit cards from Visa, Mastercard, American Express, and Discovery. After the payment is made, you will receive a confirmation email. This email contains a link to upload the three videos. It’s possible to upload more if you feel it’s useful. You will have a link to fill out a basic information form. It’s basic information to offer you the best solution (The data are only for internal usage). Once everything is set ( videos uploaded and form filling, it takes 2min maxi), we will send you an e-mail to confirm that your videos are ok. Then, in 2 business days, you will receive your advanced analysis in English with data, technical advice, and a video comparison. All data are explained simply with various graphics to help you reach your goals.
  • After receiving my advanced analysis, may I ask questions or get more information on the suggested solution?
    Perform’Live provides advanced video analysis services. The definition of service is the action of helping. We are glad to help each skater we are working with. Yes, of course, feel free to ask any questions.
  • What do you do with the information form?
    It’s to get a global picture of the skater. Knowing all this information helps to formulate tips, advice, and other suggested exercises. The collected information is for internal use only. You can request to delete your data by contacting us.
  • I received my video analysis, but I need clarification on understanding some words. What do you think I should do?
    You don’t need to worry; you can first download and read the figure skating vocabulary document, and if you still have some doubts, feel free to message us.
  • How many jumps can I analyze when I order an online video analysis?
    You can analyze ONE jump you want to explore. If you have a special request, do not hesitate to contact us directly.
  • What is a StroMotion?
    StroMotion is an image enhancement created from the videos you sent. It's the best way to get a global view of the jump. The instructions to film your jump must be followed to guarantee a good result. ( Landscape mode in 4K, 60fps) Read the Film section of our FAQ. The size of the skater must be sent to info@perform-live.com. In centimeters, that's the best. The primary data added to the picture will be the body angles, the length, the height, and the flight time. These data are an approximation. The main goal of a Stromotion is to give an entire understanding of a complex move and show potential zones for improvement. The Stromotion analysis document will be sent as a PDF file. It can be printed. The printing size will depend on the length of the video, technical issues, and the size of the printer.
  • How do I film the jump I want to analyze?
    In 4K with 60FPS, In Landscape mode. Filming from the three camera angles (green dots) is necessary to get a global review and understanding of the movement. We designed a plan for where to position the film for each jump. Of course, these positions are approximative; you can film once and review your video to see if you correctly watch the take-off from the profile, front or back. It would be best to film the jump each time from the preparation until the end (3-4s after the landing). You can film behind the hockey glasses, but getting as few elements as possible is better to block the view. A video where the skater is well-framed and stabilized would be a plus.
  • I don't have 4K on my phone, but UHD mode?
    For the display market, UHD means 3840×2160 (exactly four times HD), and 4K is often used interchangeably to refer to that exact resolution. However, 4K means 4096×2160 for the digital cinema market, or 256 pixels wider than UHD. The most important feature is to film your jumps at 60 frames per second in the highest video quality possible.
  • Can I film with my smartphone?
    Yes, of course. Here are a few tips for filming with a smartphone: • Shoot in landscape mode • Stability – use both hands and a portable tripod. • Zoom – move closer for better quality rather than zoom. • Light – record in a location as much light as possible. • Wipe your lens – clean your lens with a lint-free cloth to avoid marks on your video.
  • How should I film a lutz?
    Please follow the drawing below; you should put it on the green dot three times. In general, there are two different trajectories for the lutz. Just pick one of the two other options:
  • How should I film a salchow, an axel, or a loop?
    Follow the drawing below; the green dots show the different camera angles where you should film a salchow, an axel, or a loop.
  • How should I film a toe loop or a flip?
    Could you follow the drawing below? It would be best if you positioned the green dots.
  • I have to film the jump three times; what if they still need to be done precisely the same?
    The online video analysis services aim to help the skater as much as possible by offering a scientific and technological opinion. If the three jumps filmed from the three different camera angles are too other, Arnaud Muccini will contact you to discuss.
  • The trajectory of my jump differs from the examples; what should I do?
    If your jump doesn’t follow the trajectory of these drawings, remember to film once from the front, once from the profile, and once more from the back. These three different camera angles are a minimum to produce a complete analysis. You can film more jumps if you’ve got time and send them to Arnaud. You will be informed quickly if there is any problem with the video.
  • How do I upload videos from my smartphone to you?
    Once you make an order and the payment is processed, you will receive an email with all instructions, such as a link to upload your videos. You will have a link to upload the three videos in this email. The system we are using is mobile-friendly.
  • How do I use the upload link?
    We use the WeTransfer service. It can be used on a computer or smartphone. No software or app is needed. You can click the link directly or copy and paste it into your web browser. You don't need to register; enter your address and email and then check your email box to get the verification code ( Anti-Spam system).
  • I encountered some issues uploading the videos. May I send you the videos directly by e-mail?
    Yes, It is possible. The upload link works both on mobile and computer. The size limit is 25Mo. In general, you can send videos by email.
  • What are the payment method?
    You can pay with your credit card via Stripe ( online and secure payment) or PayPal. Payments are made in euros. So that you know, your bank will convert the amount to your local currency at its exchange rate. Stripe accepts all major credit cards from Visa, Mastercard, American Express, and Discovery.
  • Will I receive my confirmation email?
    You will receive a payment receipt as soon as you place an order. In this e-mail and on the Thanks for Purchase page, you can download a document with all the instructions ( How to upload your videos and the information form). If you need help finding your order confirmation, please check your spam folder to ensure it gets here.
  • I would like an invoice, if possible.
    Yes, sure. You will receive a digital invoice at the end of your confirmation email. Anyway, please feel free to ask for your invoice here.
  • Can I cancel my order?
    Unfortunately, you cannot cancel your order. If you order by mistake and we didn't start any work, please contact Us as soon as possible to solve this situation.
  • Why is my payment not successful?
    We are sorry to hear that your payment didn’t go through. The most common reason is that some banks restrict foreign prices, so we suggest you contact your bank for more details. If you don’t think it is a bank issue, please get in touch with us here contact us HERE so we can help. Payment outside the Schengen zone can take time to processeed.
  • Is payment secure on your website?
    We confirm that payment on our website is secure and encrypted. You can read more about our SSL certificate by clicking the LOCK icon to the left of our URL perform-live.com
  • How can I pay for a gift card?
    Yes, it's possible. First please order your gift card HERE and when you purchase solution or a product, use the code sent by email during the checkout ( Click on "Redeem a gift card")
  • Why there is no refund policy?
    A refund policy is not in place at Perform'Live because we are committed to providing high-quality, personalized services tailored to each client's unique needs. This personalized approach means that our services cannot be easily resold or exchanged; therefore, we do not offer refunds. We strive to ensure that every client is satisfied with their experience at Perform'Live, and we encourage open communication to address any concerns or issues that may arise. If you have any questions or need support, please don't hesitate to contact us, and we will do our best to find a satisfactory solution. Thank you for understanding our commitment to delivering personalized, high-quality services at Perform'Live.
  • What is a private chat?
    It’s an exchange between Arnaud Muccini ( Perform’Live) and a customer. All questions are asked on WhatsApp. The professional number is communicated when an order is made. The answers depend on the timezone, workload, and various unexpected events. The agreed period is a maximum of two business days.
  • User terms and conditions of the private chat
    The coach can ask some questions ( technical, suggested exercises, questions about developing a skater, program strategy) preceding the order. Around ten questions per month for both Basic and Premium consulting services. The best is to send a video via WhatsApp to illustrate the question. Discussion can be held in English and French. In the private chat, NO data will be generated. Perform’Live is NOT a Technical Specialist; no questions will be asked about the levels of spins and Step Sequence ( StSq).
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